logo Sign Up
Login Sign Up

Terms & Conditions

Terms and Conditions

1. Acceptance of the Terms

By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the "Agreement"). If you do not agree with any term or condition, please discontinue use of our services.

2. Eligibility Requirements

To use our platform, you must:

  • Be at least 18 years old (or the age of majority in your jurisdiction)
  • Not be a resident of any restricted country or state
  • Have a valid email address and internet access

We reserve the right to request additional identification or verification for account registration.

3. Minimum Age Requirements

To use our platform, you must be at least 18 years old (or the age of majority in your jurisdiction). We may ask for proof of age upon registration or whenever we reasonably believe that a user is underage.

4. Geographic Restrictions

We operate under international laws and regulations. Depending on your location, certain games, services, or promotions might not be available to you due to local restrictions. Please note that some countries or states are restricted entirely from accessing our platform, including but not limited to:

  • The United States (with the exception of approved jurisdictions)
  • Australia
  • Belgium
  • Denmark
  • Estonia

We reserve the right to refuse registration and access from any country, state, or region.

5. Account Registration Rules

To create an account on our platform, you will need to provide accurate and complete information about yourself. This may include but is not limited to:

  • Name
  • Email address
  • Date of birth (for age verification purposes)
  • Address

We reserve the right to ask for additional identification or proof whenever necessary.

6. One-Account-per-User Policy

Each account must be created and used by a single individual. We do not allow sharing, transferring, or selling accounts in any way. This includes but is not limited to:

  • Multi-accounting (creating multiple accounts with the same name, email address, or other identifying information)
  • Sharing passwords or login credentials
  • Using someone else's account

We reserve the right to close or restrict access to an account if we reasonably believe that it has been shared or transferred.

7. Identity Verification and KYC

To maintain our reputation as a legitimate gaming operator, we conduct identity verification (IDV) and know-your-customer (KYC) checks on all users who deposit or withdraw funds from their accounts. This may include but is not limited to:

  • Government-issued identification documents
  • Proof of address (utility bills, etc.)
  • Other documentation as required

We reserve the right to ask for additional information whenever necessary.

8. Account Accuracy Obligations

You must ensure that your account details are accurate and up-to-date at all times. This includes but is not limited to:

  • Updating your email address or other contact information
  • Informing us of any changes in your personal or financial situation

We reserve the right to close or restrict access to an account if we reasonably believe that it has been used inaccurately.

9. Account Security Responsibilities

You are responsible for maintaining the security and confidentiality of your login credentials (username, password, etc.). This includes but is not limited to:

  • Choosing strong passwords
  • Protecting against unauthorized use
  • Not sharing or storing login information insecurely

We reserve the right to terminate access if we reasonably believe that there has been unauthorized use.

10. Login Credentials and Password Protection

You must choose a unique username and password for your account, which you will be responsible for keeping confidential. You agree not to reuse old passwords from other accounts or services.

11. Restricted Behaviour and Prohibited Activities

We prohibit the following behavior on our platform:

  • Multi-accounting
  • Sharing passwords or login credentials
  • Using someone else's account

Additionally, we reserve the right to restrict access if you engage in any form of cheating, including but not limited to:

  • Collusion with other players
  • Exploiting technical vulnerabilities
  • Manipulating game outcomes

12. Bonus and Promotion Rules

All bonuses, promotions, or other incentives on our platform are subject to specific terms and conditions that may vary depending on the offer. Please review each bonus page for its respective requirements before claiming it.

13. Wagering and Gameplay Conditions

Wagers must be made in compliance with applicable laws, regulations, and gaming restrictions in your jurisdiction. We reserve the right to void or reverse any wager that we reasonably believe does not comply with these conditions.

14. Bonus Abuse Prevention

We may revoke bonus offers if a user engages in activities considered unfair play, manipulation of game outcomes, or other prohibited behavior.

15. Deposits and Withdrawals (where supported by source material)

For users making deposits via our accepted payment methods:

  • All transactions are subject to our acceptance guidelines
  • Funds will be processed promptly after verification
  • Withdrawal requests may require proof of identity

Please review our banking section for more information on deposit and withdrawal options, including fees.

16. Verification Before Withdrawals

We reserve the right to ask for additional identification or proof before processing withdrawals from your account.

17. Processing and Review Procedures

All transactions are subject to a thorough examination to ensure compliance with applicable laws, regulations, and platform policies. If there is an issue with any transaction, we will contact you within 72 hours of its initiation.

18. Responsible Gambling Expectations

Our platform encourages responsible gaming practices among users. We have implemented features such as reality checks, session limits, and self-exclusion options to help prevent problem gambling.

19. Self-Exclusion and Account Restrictions

If a user wishes to exclude themselves from using our services for a specified period of time or indefinitely:

  • Please contact support via email
  • Upon your request, we will restrict access to the account
  • When an exclusion is requested by email, please specify which service(s) and games you wish to be excluded from

Self-exclusion options can be extended or re-enabled as necessary.

20. Game Fairness and RNG Systems

All games are governed by our proprietary random number generator (RNG), ensuring the highest possible randomness of game outcomes.

21. Technical Interruptions or Voided Gameplay

Occasionally, unforeseen disruptions to gameplay may occur due to technical problems, network issues, or other external factors beyond our control. These events will result in voiding or cancelling all related wagers and bets.

22. Suspension or Closure of Accounts

We reserve the right to suspend or terminate accounts at any time, with or without notice:

  • For non-compliance with these Terms
  • Upon suspected fraudulent behavior
  • Due to an imbalance between user winnings/losses that reasonably indicate probable use of external services (bots, software assistance)

All pending transactions will be resolved as per our standard payout procedures.

23. Intellectual Property and Platform Ownership

The design, content, graphics, software, code, documentation, and materials provided on or through this platform are owned by us or licensed to us from third-party developers. All intellectual property rights thereto belong exclusively to us.

24. Limitation of Liability

To the fullest extent permitted under applicable laws, we disclaim all warranties of any kind in relation to our services:

  • Without limitation: implied warranties of merchantability, fitness for a particular purpose
  • We are not responsible for losses arising from incorrect or outdated information on this platform

Our aggregate liability towards you shall be limited to actual damages caused directly by our breach (to the extent it is due to negligence).

25. Modification of Terms

We may modify these terms and conditions at any time, with notice.

26. Contact or Support Guidance

For any questions regarding your account or issues related to gameplay:

  • Please contact our customer support team via email
  • Available 24/7

We strive for a timely response but do not guarantee instant resolution of all queries.

27. Applicable Licensing or Regulatory Oversight

Our platform operates under the jurisdiction of Anjouan and holds license ALSI-202510054-FI2. We comply with applicable gaming regulations, laws, and codes in our operating jurisdictions.